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VivoPools believes that the more you know, the more you can do to keep
you and your family safe so that everyone can enjoy the benefits of having a pool!
Here are some helpful tips from our helpful service professionals.

What are Recreational Water Illnesses (RWI)?

Swimming in a well maintained swimming pool will reduce your likelihood of developing a recreational water illness (RWI) as many of the germs are killed by chlorine. Although most bacteria, viruses and organisms are killed by the pool water being properly sanitized, there are some that are resistant and take time to die even in a pool with correct chlorine levels. Simply shocking a green pool blue once in a while is not sufficient to ensure healthy water conditions.


Key Recreational Water Illnesses
Cryptosporidium: Mainly from Diarrhea. Stays active at normal Chlorine Levels for 6-7 days
E. Coli: Mainly from Fecal accident. Active for 1 min.
Giadiasis: Mainly from Fecal accident. Active for 45 min.
Hepatitis A: Mainly from Fecal accident. Active for 16 min.
Swimmers Ear: Psuedomonas Infection of Outer Ear Canal.
Legionnaires Disease: Stays Active for 16 min.
Pseudomonas Dermatitis: Hot Tub Rash: Active less than 1 min


How do you protect yourself and your family?
Most importantly your pool water should be properly maintained, balanced and sanitized. VivoPools will maintain your pool to ensure a healthy pool. Avoid swimming in a pool that has cloudy or off-colored water. It is especially important not to swim in a pool when you cannot see the main bottom drain. In Addition, there are some healthy swimming behaviors which can help to protect you and your kids from RWI's and will help stop germs from getting in the pool in the first place.


Don't swim when you have diarrhea
Don't swallow the pool water
Practice good hygiene
Take a shower before swimming and wash your hands after using the toilet or after changing diapers
Take your kids on bathroom breaks or check diapers often
Change diapers in a bathroom and not poolside
Wash your child thoroughly (especially the rear end) with soap and water before swimming


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How do you protect yourself and your family?

Swimming in a well maintained swimming pool will reduce your likelihood of developing a recreational water illness (RWI) as many of the germs are killed by chlorine. Although most bacteria, viruses and organisms are killed by the pool water being properly sanitized, there are some that are resistant and take time to die even in a pool with correct chlorine levels. Simply shocking a green pool blue once in a while is not sufficient to ensure healthy water conditions.


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My water looks green, why?

Low sanitizer or chlorine level
Filter may not be running long enough
Water is not properly balanced (pH and Alkalinity)
Stabilizer level is low causing quick deterioration of chlorine
Inadequate or poor circulation


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Why is my water cloudy?

Water is not properly balanced
Filter is not running long enough
Filter is dirty, clean or backwash filter
Inadequate or poor circulation
Pump may be sucking air, creating a vacuum leak
Not enough sanitizer


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Why do my eyes burn after swimming?

Chloramines have taken over your pool, not enough chlorine
Water is out of balance, usually pH and or Alkalinity
What are you dumping into your pool and how much?
One helpful fix is rinsing your eyes out with milk or water to help absorb the chemicals


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Why is my hair turning green after swimming?

1. Usually a chemical problem, water balance causing heat exchanger to come apart.
2. Excessive copper in pool
3. Prolonged exposure to high concentrations of chlorine
4. You are a creative person with a talented hairdresser (Sorry!)


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What is ph?

It's a way to measure the acidity or alkalinity of water. This is the most important part of chemical balance because it protects the equipment, allows the sanitizer to do its best job and increases swimmer enjoyment. The ideal range for your pH balance is 7.4-7.6.


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Why is my pump making weird noises?

1. Pump is sucking in air causing cavitation
2. Check skimmer basket
3. Check hair and lint pot (Pump basket)
4. Pump is not getting enough water to prime and run smoothly, this is a circulation issue
5. Pump is too big
6. Piping is too small


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How often should I clean my pool filter?

It is recommended that pool filters be cleaned at least two times a pool season - usually around mid-summer and in the fall, or more often if needed. The filter should also be cleaned at the start of spring if it wasn't cleaned as part of the pool closing procedure in the fall.


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Someone had an "accident" in my pool, what should I do?

First and foremost, do not swim in the pool and get out as soon as possible. Biohazardous waste, including fecal matter, blood, and flesh, is associated with Recreational Waste Illnesses (RWIs). There are two types of “accidents”: solid and nonsolid; specific details and procedures vary for both types. Please call your VivoPools technician as soon as you can and do not swim in the water before it is thoroughly and professional cleaned.


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